Company - Testimonials

We used to have home grown system that became expensive to maintain.
It was cost prohibitive to enhance the system to meet our business
needs, as we adapt to the competitive challenges and as the business model
changes. Now we are able to adapt to the Globalization of managing our
returns process.

- Return Operations Manager, IBM - Micro Electronics


We are a small division of Yamaha, servicing PC peripheral products. Although our corporate implemented a major ERP system, we didn’t have the budget or the resources to implement it for our division. Also, the ERP return management solution wasn’t a good fit because data entry effort is cumbersome. Returngoods was referred to us by our barcode reader vendor and it was the right solution for us.

- Customer Service Manager, YAMAHA


We experienced a return on our investment several times over within the first br /> six months. Our product is sold in the form of a kit. If any items are missing
when it is returned, we don’t need to pay out a credit on the missing items,
thus increasing our revenue. The system also saves us time in reconciling
what was returned with what should have been returned.

-- Credit Manager, Creative Labs


I was surprised that there is such best of breed system for Warranty Services and RMA management. The IT department was directed to focus on the forward supply chain processes so we didn’t really invest any resources in this area. We heard about Returngoods through a colleague and they have proven that we can be as efficient in the reverse supply chain and gain critical information that contributes to the forward supply chain.”

-- Chen Xia, Director IT, Larscom, Inc.

   

We bought a PC component company and the return operation center was using a home grown system running on Oracle database. Since we lost the key personnel from the acquisition, no one knew how the system works and there were no documentations. We needed a system that can be implemented quickly and feature rich. We were able to go live in 3 weeks with Returngoods and really got us back on track.

- Program Manager - IBM - Micro Electronics

We had a manual system before, and we wanted to apply the same level of control for back-end receiving of RMAs as we do for front-end raw material receipts.  Also, the data was kept in a separate database (Microsoft Access) that was not shared by any other application, resulting in serious limitations.

- Credit Manager, Creative Labs

 

Returngoods was very easy to use. This is much, much, better than using the spreadsheet. Now I’m able to generate the reports 1/10th the time it took me before.

- Customer Service, Larscom, Inc.

 

We do a great job with our raw materials inventory, however, returned materials are also considered inventory and need to be accounted for.  It is still a weak area of control for most other companies

 

RMA is a black hole for most companies.  Manufacturers should perform the same due diligence for inbound returns as they do for inbound raw materials.  They could really save themselves some money.

- Director of Operations, Creative Labs

 

With RETURNGOODS, we experienced a return on our investment several times over within the first six months.  Our product is sold in the form of a kit.  If any items are missing when it is returned, we don’t need to pay out a credit on the missing items, thus increasing our revenue.  Also saves us time in reconciling what was returned with what should have been returned.

- IT Directory, Creative Labs

When the team set the criteria, we weren’t sure if it was realistic and not expecting much. Not only did we accomplish our goals, we found a true partner who would go extra miles to make it happen.

- Jim Peasley VP Operations, Larscom, Inc.

 

RMAs are not easy to manage.  RETURNGOODS is a tool that really helps control the process.

- Director of Operations, Creative Labs

 

Many companies write-off product returns as “customer service”, but they are losing the margin.  They should take the same care in receiving returns as they do in shipping their product to the end-customer.

 

RMA is a black hole for most companies.  Manufacturers should perform the same due diligence for inbound returns as they do for inbound raw materials.  They could really save themselves some money.

- Credit Manager, Creative Labs

 

We wanted to improve our existing process.  We looked at three to four different packages and all of them seemed to fit our needs.  We felt that RETURNGOODS provided more flexibility and we liked the features.  The other packages seemed to be more custom type solutions. RETURNGOODS seemed to be the most enthusiastic and the most interested in providing a state of the art solution.

-- IT Director, Creative Labs

 

Returngoods helped us meet our corporate goal of responding to our customers' RMA replacements within 24 hours. The repair module helped us collect failure analysis data and enable us to assess our product quality.

- Director IT - Syquest